Hiring: General Manager – Client Service / Customer Support (RCM) Location: Guadalajara, Mexico About AGS Health AGS Health is a leading strategic growth partner to healthcare providers across the U. S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow.

Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a global team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

Role Overview As a General Manager, you will lead end-to-end Customer Service / Contact Support operati ons within Revenue Cycle Management (RCM), managing large teams, overseeing financial performance, and ensuring outstanding client outcomes. You will own P&L;, client relationships, operational delivery, and talent strat egy, while driving efficiency, transformation, and business growth.

Key Responsibilities Operations &

- Delivery Excel Lead large-scale customer service opera tions (patient billing, collections, insurance follow-ups, payment posting) Manage P&L;, budgets, and cost optimiz ation across multiple sites Drive SLA adherence, operational efficiency, and process excellence initia tives Monitor performance dashboards and implement improvements in reporting and governance Lead capacity planning, workforce optimization, and business continuity strategies Client &




- Stakeholder Management Build and strengthen client relatio nships and act as a trusted advisor Lead key client interactions including MBRs, QBRs, and escalation r eviews Partner with stakeholders to identify opportunities for account growth and service exp ansion Stay updated on market trends and regulatory changes to enhance client value Strategy &
- Transformation Drive continuous improvement and digital transformation init iatives Collaborate with cross-functional teams (HR, IT, Transformation, Talent Development) Leverage technology and best practices to improve service delivery Leadership &
- Talent Management Lead and mentor 3–5 direct reports and 400–600+ team members. Foster a high-performance, inclusive, and customer-centric culture Partner with HR &
- TA teams on hiring, retention, and talent dev elopment Support training, coaching, and employee engagement initiatives What We're Looking For Added Advantage for experience in U. S. Healthcare RCM operations Minimum 7 years in leadership roles in Customer Service / Conta ct Support Proven experience managing large teams (400+ workforce preferred) Strong expertise in P&L; management, cost optimization, and multi-site operations Deep understanding of patient financial services & call center operations Experience in process improvement methodologies (Lean Six Sigma preferred) Strong client management and stakeholder engagement skills Knowledge of healthcare complian ce (HIPAA) Fluent in English a nd Spanish MBA preferred Why Join AGS Health? Work with a general leader in hea lthcare RCM Lead large-scale, high-impact operations Be part of a growth-focused, innovation-driven o rganization Competitive compensation + performance bonus+ benefits Ready to lead and transform healthcare customer service operations? Apply now or share y our profile!

📌 General manager contact support (Jalisco)
🏢 AGS Health
📍 Jalisco