Festo Pneumatic
The **Customer Service Agent**oversees important and strategic accounts in the
Contact Center. This includes answering all inquiries about products and services,
accurately processing orders and quotations and resolving complaints and returns.
Location: Tlalnepantla, Estado de México.
**Responsibilities**:
and other forms of communication as well.
Maintains professional interactions when communicating with customers
Manages the ordering process by coordinating and communicating expected delivery
times and handling shipment-related inquiries.
Acts as the first point of contact for escalated customer complaints related to lost
shipments, backorders and investigations.
Offers product solutions in response to individual customer needs
Supports existing and potential customers as well as Festo sales staff and Festo
sales partners.
Provides Festo website and catalogue navigation for products and services
Partners with internal departments to investigate and resolve customer issues
Audits customer orders for completeness and accuracy related to Festo processes
Completes all necessary follow-up and administrative tasks required
Participates in special projects and other duties, as required.
Knowledge, Abilities and Experience:




Bachelor's degree in administrative fields, engineering, or related areas.
A minimum one or two (1-2) years of customer service experience in an office or call
- center environment.
Advanced English Language is mandatory
Excellent interpersonal skills - must have the ability to communicate with diplomacy
and interact with customers in a professional and positive manner
Highly attentive to detail and fact-finding as to ensure accuracy of reporting
Extremely well organized and resourceful with the ability to prioritize urgent tasks
Ability to interpret customers issues to produce quick, effective results
Resolves customer queries with a sense of urgency using a collaborative and customer-focused approach
Intermediate skill level in Microsoft Word, Excel, and Outlook
Ability to work independently with mínimal supervision
Possesses a positive, team player attitude
Hands-on experience with SAP is considered an asset
Required to work varying shifts including evenings and statutory holidays when
requested.
Tipo de puesto: Jornada completa
Sueldo: $22,000.00 - $25,000.00 al mes
Lugar de trabajo: Empleo presencial

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