the lead ensures that all processes are executed in a timely and efficient manner through effective team supervision. The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances.

key responsibilities:

- led and supervised revenue cycle teams, ensuring performance aligned with kpis, quality, and productivity standards.
- managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience.
- oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization.
- analyzed trends, identified issues, and communicated effectively with internal and external stakeholders.
- ensured compliance with coding standards (cpt, hcpcs, icd-10) and payer/government regulations.
- strengthened team performance through leadership, decision-making, and execution of multiple projects.
- billing, collections & cash reconciliation: manage billing workflows, collections,



and payment accuracy to support financial performance.
- team leadership & development: lead, coach, and develop high-performing teams.
- problem solving & decision-making: analyzing complex issues and implementing timely, effective solutions.
- communication (internal & external): clear and effective communication to align teams and stakeholders.

requirements:

education

- bachelor´s degree in administration, finance, accounting or equivalency required.

experience

- experience leading and supervising teams.
- 2+ years in insurance billing, collections, payment posting, and reimbursement processes.
- experience in multi-facility hospital business office environments preferred.
- knowledge of insurance claims and healthcare billing practices.
- familiarity with inpatient and outpatient billing (ub-04 and hcfa 1500 forms) preferred.

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📌 Bpo lead (Monterrey)
🏢 Christus Excellence And Innovation Center
📍 Monterrey