Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages?

As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.

Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.

RESPONSIBILITIES

- Reporting & Analytics: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
- Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
- Team Leadership: Lead by example, training managers by demonstrating best practices.



Oversee and coordinate all team members involved in your projects.
- Performance Management: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
- Recruitment & Training: Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
- Process Improvement: Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
- Risk Management: Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
- Documentation: Ensure all project information is meticulously documented and clea

📌 Player Support Project Manager (Ciudad de México)
🏢 Transperfect Gaming
📍 Ciudad de México