as a technical support engineer, you will join our integral team providing technical support for propulsion & handling- thrusters. You will handle customer queries and known issues, ensuring accurate issue logging, basic troubleshooting, and timely escalation. The role requires solid product knowledge, attention to detail, and a customer-focused approach. You will also assist colleagues in reviewing the quality and integrity of existing installations and recommending remedial actions where needed.

responsibilities

- gather service request information, including vessel, customer and equipment identification and needs for support.
- carries out standard customer service activities and handle simple customer enquiries
- document support requests in relevant systems.
- provide customers and field service engineers with technical documentation.




- supports colleagues by providing technical expertise to review the quality and integrity of existing installations or structures, and to identify and recommend necessary remedial works.

qualifications

- a minimum of a bachelor’s degree in engineering (preferred mechanical or mechatronics)
- fluent spoken and written english.
- experience, plm and erp systems is considered as an advantage.
- previous hands-on experience with mechanical beneficial
- previous experience in technical customer support role is considered as an advantage.
- previous experience with marine sector is considered as an advantage.

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📌 Technical support engineer (propulsion) – tier 1 / tier 2 (Veracruz)
🏢 Kongsberg Maritime
📍 Veracruz