The M365 Engineer is responsible for the design, administration, optimization, and support of Microsoft 365 services across multi-client environments. This role ensures availability, security, compliance, performance, and seamless user experience across the Microsoft 365 ecosystem—including Exchange Online, SharePoint Online, OneDrive, Teams, Microsoft Endpoint Manager (Intune), Azure Active Directory, and security/compliance workloads.

The engineer collaborates closely with End User Services, Cloud, Security, Infrastructure, and Customer Success teams to maintain a stable and secure M365 environment, drive modernization initiatives, and strengthen identity, device, and collaboration capabilities.

This position requires strong technical expertise, the ability to manage complex enterprise environments, and consistent, high-quality communication with technical and non-technical stakeholders.

Microsoft 365 Administration

- Manage, configure, and support Microsoft 365 services: Exchange Online, SharePoint Online, Teams, OneDrive, Stream, M365Groups, and related workloads.
- Manage licensing assignments, policies, and service‑level configurations.
- Support hybrid identity, AAD Connect/CloudSync, and device lifecycle processes.

Security & Compliance

- Implement and maintain M365 Defender (AV/EDR, anti‑spam/anti‑malware, DLP, Safe Links, Safe Attachments).
- Manage retention labels, retention policies, eDiscovery, insider risk, and compliance center controls.
- Participate in security hardening, least‑privileged access models, and zero‑trust initiatives.

Collaboration & Productivity Platforms

- Support Teams collaboration including Teams policies, telephony, meetings, call routing, and channel governance.
- Manage SharePoint Online site structures, permissions, and content lifecycle.

Automation & Optimization





- Develop PowerShell scripts for bulk operations, reporting, and administrative automation.
- Optimize performance, identify operational gaps, and recommend improvements.

Operations & Support

- Serve as an escalation point for Level 1 and Level 2 teams.
- Perform proactive monitoring, health checks, and service analytics.
- Support customer meetings, workshops, and communication of changes/impacts.

Documentation & Governance

- Maintain SOPs, KB articles, runbooks, diagrams, and environment documentation.
- Ensure alignment with enterprise governance, ITIL practices, and change control.

POSITION REQUIREMENTS – TECHNICAL SKILLS

- 3+ years of experience administering Microsoft 365 environments.
- Microsoft Endpoint Manager / MECM.
- Intermediate to advanced PowerShell scripting.
- Strong troubleshooting methodologies across SaaS, PaaS, and endpoint ecosystems.

POSITION QUALIFICATIONS – EDUCATION

- Bachelor’s degree in IT or related field.

RELEVANT CERTIFICATIONS (PLUS)

- Microsoft 365 Certified: Security Administrator Associate (MS‑500).
- Microsoft Certified: Identity and Access Administrator (SC‑300).

PROFESSIONAL SKILLS

- Strong written and verbal communication in English.
- Customer‑focused and able to work in multi‑client environments.
- Analytical, detail‑oriented, and highly organized.
- Strong troubleshooting and problem‑solving abilities.

Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

PTOs

Vacation Days.

Save on commute

Paid office parking.

Discount Programs

Medical‑related discounts.

Sponsored Events

Team social events and Christmas Dinner.

Sport Activity

Join your colleagues in various sports activities in the area.

Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks.

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📌 Engineer (Heroica Puebla de Zaragoza)
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📍 Heroica Puebla de Zaragoza