You're in the right place. Global Payments, including Worldpay, is powering the future of commerce. Ready to take your career integral with us?

What Part Will You Play?

- Monitors work queues, assigns daily work and verifies completion to achieve service level standards. Adjusts daily staffing work plans to meet business needs as changes occur. Adjusts staff schedules to effectively manage volumes. Communicates policies/procedures to limit financial risk & improve productivity. Manages escalated Customer issues that are not resolved at the agent level.
- Assists with implementing anti-fraud processes to prevent fraudulent payments, transactions, and account registrations. Monitors data and patterns to keep fraud losses within standards. Participates in meetings with existing clients.
- Oversees the fact gathering and investigation process and advises on actions for resolution while working to ensure Service Level Agreements are maintained.
- Responds to client's requests in a timely manner.
- Coaches team members to achieve individual goals. Monitors team member attendance and adherence and provides feedback as required. Monitors, evaluates and reports daily team and individual performance statistics to train and coach employees. Rewards team member performance or takes corrective action as needed.




- Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

- Bachelor's Degree
- Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
- Typically a minimum of 4 years related professional experience

Preferred Qualifications

- None Identified

What Are Our Desired Skills and Capabilities?

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off – so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

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📌 Risk Control Specialist (México)
🏢 Greater Giving
📍 México