Hybrid Job Mode

Location: Chihuahua, Chihuahua SUMMARY

This position supports the sales, business development and operations teams with all aspects related to the CRM applications and data analysis. Responsible for documenting processes and functionality, providing training for all CRM functions, and providing reports and analytics related to CRM activities. Monitors usage of systems and performs daily administrative tasks.

Develops and updates CRM functionality. Assists in the solution of problems and ensures rapid delivery of information to leadership and sales teams. Passionate to continue to learn new approaches, techniques, and best practices.

Assign different projects to programmers, ensure all deadlines are being met and quality standards are being fulfilled as expected by our customers. Train new programmers and help them get through the learning curve as soon as possible. Intervene in high-level projects if needed to ensure completion.

Responsibilities

45% Participates in any and potentially all roles of the systems development life cycle for SFA projects roles may vary by project and assignment.

This may include, but is not limited to:

Develop and/or maintain software applications

Debug

Code

Test(QA/QE)

Write Documentation

Roll out software

Production support

Gathering requirements

Developing formal program specifications

Responsible for defining code specifications and how systems will be constructed

Official Code Reviews





5% Provide high-level and specific Ad-Hoc Analysis.

20% Development, delegation and management of projects/tasks with teammates and peers

10% Participate in reviews and meetings providing updates on the project’s progress.

10% Help programmers with their projects as needed.

5% Research, and self-training about specific standards in relation to coding, releases, and tools. Update job knowledge by studying state-of-the-art development tools, programming techniques and computing Qualifications

Level of formal education: A Bachelor's degree (BA, BS) or equivalent.

Area of study: Computer Science, IT, Information Systems or related field.

Years of experience: 5-7 years

Type of experience

Development experience in real projects, strong knowledge of ES6 JavaScript/TypeScript, Object

Oriented Programming, C#, PowerShell.

Troubleshoot and resolution of CRM issues in a timely manner communicating impact to end users and providing status updates to resolution.

MS Dynamics 365 CE, Power Platform, Power Automate, Power BI

MS SQL, JavaScript ES6+, TypeScript, .NET Framework, Bash/PowerShell Scripting

Subject Matter Expert in MORE THAN ONE functional area

Ability to teach coach and mentor

Ability to provide technical supervision to others.

Technical Skills: Web Developing, Data Analysis, and Management.

Other/preferred: Business Intelligence, SAS, Linux, Integration Tools, Versioning, Testing, Communication, and analytical skill

📌 CRM Technical Lead (Chihuahua)
🏢 AutoZone Business and Technology Store Support Center
📍 Chihuahua