We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.

You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with versátil scheduling and full training provided from day one. No prior travel industry experience required.

Key Responsibilities

Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service Manage bookings for flights, hotels, tours, and transportation accurately and efficiently

Offer personalized travel recommendations based on each client's preferences and needs

Address customer concerns and complaints promptly with a solutions-focused approach

Process booking documentation and maintain accurate client records

Build and maintain long-term client relationships to support satisfaction and retention





Efficiently manage and resolve customer concerns with professionalism

Stay current on travel trends, industry updates, and supplier offerings to better serve clients What Were Looking For

Customer-first mindset with strong communication skills

Experience in customer support, hospitality, or tourism preferred

Reliable, organized, and capable of multitasking

Comfortable navigating online systems and digital booking tools

Passionate about travel and delivering excellent service

Technical Requirements

Laptop or desktop computer.

Reliable broadband internet connection.

Smartphone for communication and updates.

Must be authorized to work in the US, UK, Australia, LATAM, or Spain

What We Offer

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities within a growing travel company

Access to industry discounts and travel benefits

Positive and team-oriented culture

📌 Customer Representative – Travel (Tijuana)
🏢 Consultwithtray
📍 Tijuana