We are seeking a highly organized and detail-oriented Customer Service Specialist to support daily business operations and administrative functions. The idóneo candidate is proactive, tech-savvy, and comfortable working in fast-paced environments while ensuring nothing falls through the cracks. Strong organizational skills and project awareness are essential for success in this role.

Key Responsibilities: Manage Admin Activities

Manage and maintain executive calendars, including scheduling meetings, appointments, and deadlines

Coordinate meetings Handle voicemail management and respond or escalate messages as needed

Assist in coordinating project activities and communications

Assist with reporting and data tracking

Guide members 1:1 through live, screen-shared Zoom calls using a custom GPT-based process built for each specific step of their journey — you don't need to be the subject matter expert, since the system holds that expertise; your job is to keep the member on track and moving forward.

Provide accountability and concierge-level support rather than traditional coaching or teaching

Tweak systems already created if need be (never creating from scratch) Qualifications: Bachelor in Business Administration, or related field.

5+ years of experience in administrative, customer success,



account management roles

Naturally a "people person" — you get energized (not drained) by talking to a wide variety of personalities throughout the day.

Strong organizational and time-management skills.

Excellent written and verbal communication skills.

Detail‑oriented, process‑driven

Ability to work independently and handle sensitive information with confidentiality.

Comfortable with tools (GHL, Zapier, Calendly, WhatsApp, Notion, Google Suite, Claude, Slack, Zoom, Project Management Tools)

Use Ai Claude (already set up) to do their work easier and faster

Prior experience in sales, sales enablement, or coaching/training environments is a plus Benefits

▪ Contractor: $1,300 usd monthly

▪ 100% remote full-time collaboration

▪ Schedule Mon - Fri: 9am – 6pm MST

▪ Friendly and professional team

▪ Opportunities for growth and development. Required:

- Computer/Laptop with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 100MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Battery back up for computer
- Quiet, dedicated workspace at home PLEASE SUBMIT YOUR RESUME IN ENGLISH

📌 Customer Service Specialist (México)
🏢 Hpo Outsourcing Professionals - Agency
📍 México