JOB DESCRIPTION We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
Helpdesk Associate - Part Time
Requirements:Availability to work 22.5 hours per weekInterest in working morning shiftAdvanced EnglishLooking to work in IT Environment6 months of experience in Customer Service

We Offer:Competitive salaryGrocery Tickets - 12% of base salary30 days of Christmas bonus10 days of vacations50% Vacation bonusSavings Funds5 personal days per yearMedical insuranceLife insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the company

ActivitiesGeneral L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer incidents and requestsApplies diagnostic techniques to identify problems,



investigate causes and recommend solutions to correct failures
#LI-LATAM
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune General 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

📌 Helpdesk Associate - Part Time (Guadalajara)
🏢 Ntt
📍 Guadalajara