Description

About the role:
The HRGeneralistplays a key role in delivering Integral HR Service Delivery through seamless, high-quality support across the employee lifecycle.
This role combines end-to-end HR operations execution, processknowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.
Working withina clusteredHRmodelsupportingboth assigned areas and broader team demand, theHR Generalistsupports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.
The role partners closely withother stakeholders inHRto ensureaccurate,timely, and seamless service delivery, whileleveragingdigital HR tools, automation, and AI-enabled content to continuously improve how work gets done.
HR Operations & Employee Lifecycle Management
Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination

Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experience

Resolve Tier 2 employeeand managerqueries across multiple channels (Calls,VideoService Now, HR portal, email, etc.)

Execute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timeliness

Governand generateHR documentation,leveragingstandardized templates andfurther theAI-enabled document creation capabilities in the future to improve speed,accuracyand employee experience.

Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance,toneand alignment with policy.

Applyglobal HR standardsconsistentlyacrosslifecycle activities, ensuringgovernance,complianceand local regulatory alignment.





Enable and guide people leaders to navigate core HR processes using standardized guidance, self-servicechannelsand AI-enabled support, ensuring alignment with global standards while applyingappropriate judgementfor complex or sensitive cases.

Employee Experience & Service Excellence
Deliver a human-centric experience, balancing digital solutions with personal interaction

Provide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.

Provide a seamless, consistent experience across all employee and manager interactions

Champion a culture of exceptional service, empathy, and responsiveness across PeopleSolutions.

Ensure a consistent and high-quality experience across the employee journey (onboarding through exit)

Support adoption of self-service tools, HR portals, and AI-driven HR solutions

Process Improvement, Automation & Governance
Identifyopportunities for process improvement, simplification, and automation

Contribute to HR workflow optimization and continuous improvement initiatives

Support implementation of global process design and standardization

Maintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.gfor ourHRDigitalPartner)

Ensure data accuracy, documentation, and compliance across all HR processes

Data, Insights & Digital HR Enablement




Ensure data integrity and accuracy across HR systems and reporting

Support reporting, dashboards, and insights to improve operational decision-making

Leverage digital HR tools and analytics to enhance service delivery and efficiency

Identifytrends in queries and processes to inform improvements and proactive solutions

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Stakeholder Management & Collaboration (One HR)
Partner withall partners in our HR operating model, to ensure aligned delivery

May act as a process and systems expert, supporting training and guidance where needed

Collaborate across global teams to deliver consistent and scalable services

Support cross-functional initiatives and contribute to HR transformation programs

Key Skills & Capabilities
Strong experience in HR Operations / Employee Lifecycle Management

Knowledge of HR Systems (Workday, SAP, ServiceNow)

Experience handling high-volume query resolution (Tier 1 & Tier 2)

Strong focus on process design, continuous improvement, and automation

Proven ability tooperatein a global, matrixed environment

Strong stakeholder management and communication skills

Ability to use data to drive insights and improvements

Demonstrated human-centric approach with focus on employee experience

Experience & Qualifications
Experience in HR Shared Services / People Operations/Customer Care

Familiarity with case management systems (ServiceNow) andWorkday

Experience with process improvement, transformation, or automation initiatives

Exposure to global HR processes and compliance requirements

Fluency in English (additionallanguagesadvantageous)

Locations

MEX - Santa Fe Worker Type

Employee Worker Sub-Type

Regular Time Type

Full time

📌 HR Generalist (Santa Fe)
🏢 Takeda
📍 Santa Fe