Overview:

Lead the delivery of critical managed services operations for our clients while driving performance, efficiency, and client satisfaction. At Xerox, we’re looking for a collaborative and results-oriented leader to oversee complex service agreements, optimize operations, and build lasting client partnerships.
What You’ll Do:
Oversee the full scope of managed services contract operations, ensuring SLA and KPI commitments are consistently achieved or exceeded

Manage customer P&L;, drive margin improvement, and execute contract amendments and renewals

Lead client governance meetings, present business reviews, and deliver continuous improvement initiatives

Ensure operational teams and partners fully understand customer requirements and deliver exceptional service





Provide day-to-day support on device lifecycle management, inventory forecasting, issue resolution, vendor coordination, and more

What You Need to Succeed:
Proven experience managing service delivery operations or client-facing managed services contracts

Strong understanding of SLAs, KPIs, P&L; management, and customer relationship management

Excellent problem-solving and communication skills with a focus on continuous improvement

Ability to build strong partnerships across technical teams, vendors, and executive stakeholders

Degree, diploma, or equivalent work experience in operations, business, or a related field preferred

📌 Customer Operation Support (Ciudad de México)
🏢 Xerox
📍 Ciudad de México