As a People Solutions Center Operations & Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems.
You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs.Key ResponsibilitiesInquiry HandlingRespond to routine and complex employee inquiries related to the employee life cycle, contracts, and dataRoute specialized or escalated inquiries to appropriate teams or resourcesMaintain service excellence and confidentiality in all communicationsDocument PreparationDraft and process employment contracts, addendums, and other HR documents.Ensure documentation aligns with legal requirements and internal policies.Collaborate with HR Business Partners for approvals, e-signatures and updatesHR Data ManagementMaintain and update employee records in Workday and local HR systemsEnsure data accuracy, consistency and compliance with integral and local standardsSupport data audits and reporting activities.Responsible for updating procedures and work instructionsBenefits AdministrationImplement, execute and maintain HR benefits programs, including health,



retirement and other ancillary offeringsImplement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.Required Skills & QualificationsTechnical SkillsProficiency in Workday and HR case management systemsStrong understanding of HR data structures and document workflowsHigh proficiency in Microsoft Office (Word, Excel, PowerPoint)Communication & ServiceVery good written and verbal communication skills in French, English and SpanishStrong customer service orientation and problem-solving skillsStrong interpersonal and communication skills; approachable, service-minded and proactiveAbility to manage sensitive information with discretionOrganizational SkillsHighly organized and able to manage multiple priorities with attention to detail and accuracyAbility to prioritize tasks and manage multiple deadlinesExperience working in a fast-paced, service-oriented environmentPreferred QualificationsBachelor's degree in Human Resources, Business Administration, or a related fieldPrior experience in HR operations environment as an HR Specialist or in a similar HR roleKnowledge of employment laws and HR compliance practices.

📌 Human Resources Specialist (Nezahualcóyotl)
🏢 Galderma
📍 Nezahualcóyotl