Requisito indispensable: Inglés avanzado y Español fluidoSmart and Intellectual Representative (with good language expertise in Mexico - Spanish and English), has got great interpersonal skills, confidently talks and has the caliber to have positive conversations with various sources & employers to get the previous and current employment and education details of their previous employees per requirement.Has the capability to own the problem and get the job done effectively- must be capable of getting verifications, solving customer issues/complaints and inquiries & helps enhance customer experience.Must know to multi-task and toggle between applications, must be good with MS Office package skills (like usage of outlook, reading and comprehending emails and responding to various sources), must be a quick learner to learn complex processesResponsibilities:- Manage daily inbound and outbound calls with efficiency (approximately 70 checks to be attempted via calls and emails and an expectation of 15% to 20% successful closures)- Follow communication "scripts" when handling different business scenarios- Get employment & education verification from different sources.
Identify customers' needs, clarify the business need,



research every issue and provide solutions and/or alternatives- Build sustainable relationships and engage with customers to enhance overall customer experience- Maintain records of all conversations in our database in a comprehensible manner- Frequently attend training & seminars to improve knowledge and performance level- Meet personal/team qualitative and quantitative targetsSkills:- Verbal communication (Must know Spanish and English (basic Portugal language will be an added advantage))- Good with written and verbal communication- Good with Listening and comprehending skills- Phone Etiquettes- Data entry skills- Interpersonal skills- Client Centric- Customer service oriented- Eye for details- Professionalism- Multi-taskingEducation, Experience, and Licensing Requirements:- University/college degree- Experience Required – 0-1 Years- Previous customer service experience, especially in call-centers, preferred.Location & Shift Availability● Puebla (San Andres Cholula)- Work from Office (Monday to Friday)● Office address- Regus - Puebla Triángulo Las Ánimas, Calle 39 Pte.
****-Piso 5, LaProvidencia, ***** Heroica Puebla de Zaragoza, Pue.
, México.

📌 Bilingual Customer Service Representative (Heroica Puebla de Zaragoza)
🏢 Neeyamo
📍 Heroica Puebla de Zaragoza