Experience in leading initiatives promoting sales effectiveness and productivity driving a high-performance environment
- Proven record of accomplishment being part or leading customer satisfaction processes related to measure NPS.
Besides, understand and drive actions plans oriented to increase customer satisfaction based on customer ́s needs and organization priorities.
- Proven robust project managing skills: Planning, coordinating and keeping multiple tasks/projects on track, orchestrating and working with cross-functional stakeholders in different time zones, identifying and aligning internal resources as needed, while delivering results timely.
- Great problem-solving skills and easily navigating complexity and ambiguity in a fast-paced environment
- Demonstrated collaboration skills that require influencing peers and leaders to embrace best practices and align goals
- Strong communication & presentation skills to engage internal customers with initiatives and tasks to be achieved
- Ability to design, understand and manage data visualizations and Excel
- + 7 years of experience in customer and/or people programs from operational point of view
Career Level - IC4
**Tasks**:
- Understand, develop and lead programs to increase performance and productivity of sales people, driving improvement action plans as needed
- Know,



manage and execute processes related to customer satisfaction surveys, including understanding results and generating customer satisfaction ́s improvement roadmap
- Orchestrate and gain advocacy from stakeholders and internal partners working as one team to achieve results
- Expertise to generate valuable insights from data that contributes to take informed decisions and define priorities with stakeholders
- Identify and leverage best practices from peers in other regions.
Propose and bring innovative ideas to do better people & customer initiatives.
- Assure results of each initiative that is being lead with a short-time delivery mindset (quarterly)
**Deliverables**:
- Bring operational efficiency and sales productivity best practices (patterns / models)
- Drive data-driven decisions both people performance and customer delightful initiatives
- Effectively governance of different areas, stakeholders, resources and internal customers connecting them to achieve results
- Successful engagement of sales people on programs developed
- Identify and implement scalable practices and processes regarding people productivity & customer satisfaction that bring value to different countries part of Latin American region

📌 Business Analyst 4-Ops (Xico)
🏢 Oracle
📍 Xico