**_ Responsibilities: _**
- _Acts as a first point of contact for regular, ongoing top tier1 at AMS level customers, on daily operational matters._
- _ Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs) at AMS Market._
- _ Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support._
- _ Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members._
- _ Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities._
**_ Education and Experience Required: _**
- _First-level university degree or equivalent experience._
- _ Typically 2-4 years of related experience (e.g., supply chain, customer service,



procurement, financial management).
_
**_ Knowledge and Skills: _**
- _Intermediate communication skills with the ability to convey medium-impact messages clearly (verbal, written and presentation) to internal and external peers and management.
Mastery in English and local language as well as other languages as required._
- _ Intermediate understanding of moderately complex internal operational issues._
- _ Developed problem-solving and analytical skills._
- _ Broad knowledge of the end-to-end process of sales operations._
- _ Developing knowledge of local legal compliance issues._
- _ Demonstrated teamwork and collaboration skills._
- _ Having the growth mindset to create and collaborate with effective solutions._

📌 Global Customer Operations Representative (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque