Infosys Limited in Mexico City is seeking an L1 IT Service Desk Chat Support professional to provide real-time assistance and resolve common issues via chat, ensuring prompt restoration of services and deflecting escalations.
You will log incidents in ServiceNow, follow scripts/KB, maintain SLA/KPI performance, and contribute to updating Procedures Manual as required by the client.Collaborate with integral teams to resolve issues quickly and uphold service quality.
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📌 Global It Helpdesk | Real-TimeChat Support (Xico)
🏢 Infosys
📍 Xico