**Lead Performance Analytics Specialist - ServiceNow ITSM**:**Responsibilities**:- Develop performance analytics, scripting, and business rules to enhance system capabilities.
- Utilize ServiceNow Flow Designer for workflow design and automation.
- Analyze data, generate reports, and create visualizations for business insights.
- Optimize ServiceNow performance and facilitate seamless integrations with automation scenarios.
- Support continuous improvement of processes through performance metrics and analytics.
**Essential Requirements**:- 5+ years of experience with ServiceNow, specifically in IT Service Management.
- Proven expertise in Performance Analytics configuration, scripting, and business rules.
- Strong knowledge of ServiceNow Flow Designer and workflow automation.




- Experience in ServiceNow reporting, data analysis, and visualization.
- Hands-on experience with ServiceNow performance optimization and integrations.
- Fluent in English with excellent communication skills.
- Experience in advanced automation, scripting, or additional ServiceNow modules.
**What We Offer**:- Competitive net salary.
- Hybrid work setting from Mexico City (Benito Juárez).
- Monday to Friday, from 09:00 to 18:00.- Superior benefits- A long-term engagement opportunity with a leading technology and consulting firm.

📌 Servicenow Performance & Analytics Lead 2573 (Xico)
🏢 Xideral
📍 Xico