**What are you going to do?
**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How will you do it?
****Order Processing**- Order input in ERP (different order types)- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off orders**Enquiry handling**- Handle customer questions on deliveries, delays, problems,



etc.- Follow-up on pending basic quotes- Coordinate approach with Inside/outside sales representative**Customer care**- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent products**What are we looking for?
**- Fluent in English (conversational)- Customer-oriented experience with a focus on details- PC skills - MS office- Communication and interpersonal skills- Problem-solving- SAP / Iscala / Oracle (desirable)

📌 Customer Service Rep (Ciudad Apodaca)
🏢 Johnson Controls
📍 Ciudad Apodaca