Dispatch Agent

Ensure successful and high-quality service delivery by effectively supporting business with general projects.

Your benefits

- International job opportunities
- Internal career development program
Food Allowance
- -> Net Allowance

Your skills

- B2 English
- Ability to work independently
- Quick comprehension

Your tasks

- Be the contact person for customers and service technicians
- Administer and schedule service technicians in the field, taking into account
- product and customer knowledge as well as temporal and spatial availability
- Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
- Handle escalations
- Ensure service documentation and update if necessary

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 Dispatch Agent (Santiago de Querétaro)
🏢 Hemmersbach Nordamerika
📍 Santiago de Querétaro