As a Technical Support Engineer, you will join our integral team providing technical support for Propulsion & Handling- Thrusters. You will handle customer queries and known issues, ensuring accurate issue logging, basic troubleshooting, and timely escalation. The role requires solid product knowledge, attention to detail, and a customer-focused approach. You will also assist colleagues in reviewing the quality and integrity of existing installations and recommending remedial actions where needed.ResponsibilitiesGather service request information, including vessel,



customer and equipment identification and needs for support.Carries out standard customer service activities and handle simple customer enquiriesDocument support requests in relevant systems.Provide customers and field service engineers with technical documentation.Supports colleagues by providing technical expertise to review the quality and integrity of existing installations or structures, and to identify and recommend necessary remedial works.QualificationsA minimum of a bachelor’s degree in engineering (preferred mechanical or mechatronics)Fluent spoken and written English.Experience, PLM and ERP systems is considered as an advantage.Previous hands-on experience with mechanical beneficialPrevious experience in technical customer support role is considered as an advantage.Previous experience with marine sector is considered as an advantage.#J-18808-Ljbffr

📌 Technical Support Engineer (Propulsion) – Tier 1 / Tier 2 (Veracruz)
🏢 Kongsberg Maritime
📍 Veracruz