Percepta LLC is hiring a Bilingual Customer Support Representative for a hybrid schedule in Mexico City. The role focuses on triage of customer issues related to FPI software, hardware, and systems, with a customer-centric approach and SLA adherence.
Responsibilities include reviewing contracts, provisioning products, and guiding end-users through resolution steps. Training starts from day one, with additional benefits and life insurance provided by law.
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📌 Bilingual Support Specialist — Hybrid Role (Xico)
🏢 Percepta
📍 Xico