At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self‑checkout, and mobility solutions. We are looking for a support software developer to work on our ELERA™ Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever‑changing environment.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

Requirements

Strong problem‑solving skills and self‑driven

Experience mentoring and coaching junior resources

Performance‑driven mindset and ability to identify and meet KPIs

Capable of writing well‑designed, testable,



and efficient code and troubleshooting/debugging current applications

At least 6 years of professional experience in Software Development

6 – 8 years of Java‑based development or support experience, with knowledge in enterprise/microservices architecture

6 – 8 years developing or supporting modern web applications, including cloud/web‑based content

Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing

Experience communicating at different technical levels, from the application architects to the end user

English: Fluent (B2 at least)

Preferred Qualifications

Experience with Agile software development

Familiarity with retail concepts and/or retail applications

Experience developing and supporting distributed applications

EEO: Toshiba Integral Commerce Solutions is an equal employment opportunity employer and is committed to providing employment opportunities.

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📌 Senior Software Engineer III (Guadalajara)
🏢 Toshiba Global Commerce Solutions - External
📍 Guadalajara