Are you fluent in both English and French?

Do you enjoy solving technical problems while delivering world-class customer service?

We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.

This is not a basic call center role.

This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment.

If you are organized, tech-savvy, customer-focused, and confident speaking both English and French — we want to meet you.

What You'll Be Doing
Technical & Customer Support

Handle inbound calls and emails in both English and French

Troubleshoot technical issues and guide customers to resolution

Take full ownership of customer cases from start to finish

Log all interactions accurately in our ticketing system

Meet SLAs and quality standards while maintaining a professional, empathetic tone

Build rapport with new and existing customers

Email & Platform Support

Assist with email setup, password resets, forwarding, and troubleshooting





Support clients using email relay tools (tracking, analytics, delivery log review)

Help customers improve email deliverability and list quality

Campaign & Reporting Support

Assist with campaign setup and monitoring

Support post-campaign follow-ups

Help prepare basic performance reports

Maintain accurate campaign data

Collaborate with internal tech and operations teams

What We're Looking For
Required:

Fluent in both English and French (verbal and written)

2–3 years customer service experience

Strong technical troubleshooting ability

Comfortable speaking on the phone with international clients

Strong multitasking and organization skills

Professional, friendly, solution-oriented mindset

Ability to ask probing questions and identify root causes

Nice to Have (Not Required):

Experience in technical support or call centers

Experience with ticketing systems or CRM tools

Experience with email platforms or campaign tools

Background in communications, marketing, or related field

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📌 Bilingual Technical Customer Support Agent (Senegal de las Palomas)
🏢 L'EVATE
📍 Senegal de las Palomas