Responsibilities

Own end-to-end governance processes related to contracts and Statements of Work (SOWs) management

Drive governance compliance by ensuring accurate and complete data within internal systems

Lead Governance Metric Reporting, including preparing insights for Daily Standups, analyzing trends, and proactively flagging risks with recommendations

Oversee process improvement initiatives by identifying gaps, implementing improvements, and driving adoption and enforcement

Strengthen documentation and support process improvement by addressing key process and documentation gaps

Support Governance Deal Reviews through analysis of contracts and Statements of Work (SOWs) to ensure alignment with governance standards

Coordinate across Subscriber Success, Finance, and other cross-functional stakeholders to ensure alignment and execution

Independently escalate risks and issues to appropriate stakeholders based on process requirements

Serve as system administrator for digitized governance workflows, including maintaining data integrity, and ensuring effective process execution within internal platforms





Operate and leverage AI tools and internal systems to enhance efficiency, reporting, and process execution

Requirements

Bachelor’s degree (B.A./B.S.) in Business Administration, Finance, Operations, or a related field

2–4 years of experience in governance, operational controls, process coordination, or related functions (adaptable based on demonstrated capability)

Proficient English skills, oral and written (C1)

Familiarity with reviewing and interpreting contracts and Statements of Work (SOWs)

Strong ability to track workstreams, manage ownership, and drive items to completion

Experience with process documentation, improvement, and implementation

Experience serving as a system administrator or owner of digitized workflows, including maintaining data integrity, managing configurations, and supporting process execution within internal platforms

Proficiency in preparing structured reports, summaries, and governance documentation

Experience working within systems or platforms to manage operational and governance data

#J-18808-Ljbffr

📌 Governance, Operations Manager (Centro-Norte)
🏢 Jobtailor
📍 Centro-Norte