03 ago
|
Monks
|
Ciudad de México
03 ago
Monks
Ciudad de México
Monks is seeking a proactive Technical Support Specialist to join our Mexico City team. You will be the first point of contact for customers via chat, email and tickets, taking ownership of issues and guiding users to resolution while improving our platform.
The role requires strong SQL, API testing, and log analysis skills, plus the ability to collaborate with Product, Engineering and QA to prevent incidents and document solutions for the knowledge base.
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📌 Senior Technical Support Analyst – SaaS & API Expert (Ciudad de México)
🏢 Monks
📍 Ciudad de México