Responsibilities

- Serve as the first point of contact for employee relations case intake, triage, and initial assessment.
- Provide guidance to employees, managers and HR Business Partners on routine employee relations matters, including policy interpretation and application.
- Support early-stage performance management, including coaching conversations and pre–performance improvement plan (PIP) guidance.
- Manage routine disciplinary actions (e.g., attendance, policy adherence) in alignment with company guidelines and escalation protocols.
- Administer and track employee probation periods, ensuring timely reviews, documentation, and alignment with company processes.
- Conduct exit interviews and support offboarding activities, including documentation and trend tracking.
- Support unemployment claims and standardized severance processing in accordance with established procedures.
- Maintain accurate and timely documentation of all employee relations cases in ServiceNow.
- Produce ER reports and analytics, including case volume trends, key metrics, and actionable insights for the ER team.
- Identify patterns, trends, and emerging risks and elevate appropriately to the Employee Relations team.
- Partner with HR Business Partners, Legal, and HR Operations to ensure coordinated and effective case management.




- Maintain strict confidentiality and professionalism in all employee interactions and documentation.
- Support continuous improvement initiatives, including documentation standardization and process optimization.
- Provide support for overflow casework across regions based on business needs.
- Other duties as assigned.

Requirements

- Bachelor’s degree in Human Resources, Business Administration, or related field
- 2–4 years of experience in Human Resources or Employee Relations, preferably in a high-volume or shared services environment
- Foundational knowledge of employee relations practices and employment law in countries where Insulet operates is preferred (e.g., U.S., Mexico, UK, etc.)
- Fluency in English (written and spoken) is required, as this role supports a integral Employee Relations function
- Strong analytical skills with experience in reporting and data interpretation (Excel, HR systems, or case management tools)
- Excellent organizational and time management skills with the ability to manage multiple priorities
- Strong communication and stakeholder management skills, with the ability to work effectively across regions and cultures
- Demonstrated ability to follow processes while exercising sound judgment in identifying when to elevate issues.

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📌 Employee Relations Specialist (Centro)
🏢 Jobtailor
📍 Centro