Responsibilities

- Supporting the transition and management of outsourced services to enhance client operations
- Collaborating with delivery teams to optimize processes and tools for managed services
- Engaging in project management tasks to streamline operations and improve efficiency
- Applying automation solutions to drive continuous process improvement and operational excellence
- Participating in the design and development of automation frameworks to enhance service delivery
- Assisting in the analysis of operational performance to identify areas for improvement
- Contributing to the development of strategies for business process optimization and transformation
- Gathering and analyzing data to inform insights and recommendations for client support




- Building and maintaining relationships with stakeholders to facilitate effective service managementAdapting to diverse client needs and team dynamics in a fast-paced environment

Requirements

- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required

Hard Skills

- Process Improvement
- Operational Excellence
- Automation Framework Development
- Business Process Optimization
- Performance Analysis

Soft Skills

- Collaboration
- Adaptability
- Communication

Certifications & Qualifications

- Bachelor's Degree

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📌 Onboarding and Enablement Associate (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro