**HR Services Delivery Analyst** **Job Description** People Services with a Heart As part of our HR team, we're seeking a skilled HR Services Delivery Specialist to manage, monitor, and support critical HR processes that remain in-house after outsourcing transactional services to a BPO. You'll work across Workforce Data Management, Time & Attendance, and Payroll, handling complex and sensitive cases, ensuring compliance, supporting audits, and leading internal coordination for legal, system, and policy changes. Vendor Management & Stakeholder Management + Monitor the service delivery of the BPO and other vendors and address any service gaps. + Act as the primary liaison with BPO provider and other vendors for defined countries and processes in the region and participate in regular meetings with the BPO provider Serve as the contact point for in-house + HR Services in defined countries to ensure quality services are delivered on time effectively according to the agreed SLA and KPIs. + Monitor and continuously improve Service Level Agreements (SLA´s) and performance metrics (KPIs) System Support + Manage change requests in accordance with business needs and legal requirements. First validation of change requests and forwarding to HR IT for further validation, documentation of change requests and system changes Monitor and describe legal regulation changes in the countries of responsibility and steer internal decision-making process with stakeholders. + Final approval of system adjustments by the BPO, as well as communication and coordination of necessary tests by locations. + Provide HR system support for defined HR systems in the countries of responsibility. Coordination of needed changes / adjustments.



**Qualifications** Education & Experience * Degree in Human Resources, Business Administration, Payroll, Finance, or related field. * 1+ years of experience in HR operations, payroll, or shared services in a multinational setting. * Experience working with HRIS and Payroll systems (e.g., SAP SuccessFactors, SAP HCM, Workday). * Strong attention to detail, analytical mindset, and comfort handling complex scenarios and escalations. * Compensations and benefits expertise will be a strong plus. * Effective communicator and collaborator across stakeholders, vendors, and external bodies. Fluent in English (additional languages are an asset). * Strong knowledge with HR Services Delivery Knowledge of Workforce Administration, Time Management, and Payroll processes. * Understanding of local labor law, social security, tax regulations, and compliance/audit standards. * Experience in management of Payroll Vendors and governance. **Additional Information** At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes. #LI-SFGO Job ID REF1422Y Field of work Human Resources Job flexibility Onsite Location San Luis Potosí City,



Mexico Leadership level Leading Self EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at (phone hidden). This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

📌 HR Services Delivery Analyst (San Luis Potosí)
🏢 ContiTech
📍 San Luis Potosí