Citi is looking for a Client Management Group Manager to lead a high-performing team of client specialists and senior managers, driving operational strategy and client outcomes across a complex, multi-layered function. In this senior leadership role, you will hold full accountability for a broad portfolio of client management operations - shaping policy, managing resources, and partnering with senior directors to deliver results with firm-wide impact. This is an opportunity to take ownership of a critical function at one of the world's leading general banks and make a measurable difference across both client relationships and operational performance. **Responsibilities** + Lead and manage a large team of Client Specialists, Managers, and Senior Managers, setting clear performance expectations and delivering regular evaluations, compensation recommendations, and personnel decisions. + Partner with senior directors to shape and execute strategic plans across the client management function, translating business priorities into clear operational direction. + Take full accountability for end-to-end area outcomes, including budget management, resource planning, policy formulation, and delivery performance. + Build and maintain senior-level relationships within client organizations, serving as a trusted escalation point for complex issues requiring senior judgment. + Identify and resolve high-impact, variable issues by applying deep functional knowledge and drawing on a wide range of internal and external information sources. + Define and uphold operational standards across the team, ensuring all procedures are consistently followed and continuously improved. + Assess risk in business decisions with rigorous attention to regulatory compliance, ethical conduct, and the protection of client and firm interests, escalating control issues with transparency. **Required Qualifications & Skills** + 10 or more years of relevant experience in financial markets, with a demonstrated ability to operate at a senior leadership level within complex organizational environments. + Proven ability to lead large, multi-layered operations teams of 40 or more people - including senior manager layers - while maintaining high performance and clear accountability across the function.



+ Experience designing and delivering operational strategies and driving significant organizational change within a fast-paced, large-scale global financial firm. + Demonstrated success building and leading high-performing teams across a regional footprint, consistently delivering exceptional results through people development and effective team structures. + Solid background managing operational budgets, monitoring financial metrics, and aligning resource allocation to business priorities. + Advanced advisory and influencing skills, with the ability to build trust with clients and senior leaders, evaluate complex needs, and develop tailored solutions. + Exceptional capability to navigate complex organizational structures, build consensus across functions, and influence senior stakeholders to drive outcomes. + Full professional fluency in English, both written and spoken, with excellent communication and organizational skills and the ability to perform under pressure and to competing deadlines. **Beneficial Skills & Qualifications** + A Master's degree in a relevant field is preferred, complementing the required bachelor's or university degree. + Experience operating as a trusted escalation point for both internal business leaders and external clients across complex, cross-functional scenarios. + Analytical and problem-solving capability in situations requiring independent judgment, interpretive thinking, and a high level of personal integrity. **What We Offer** At Citi, senior leaders are given the platform, resources, and global reach to make a genuine impact. Joining us means taking ownership of a function that matters - with the support, flexibility, and long-term value you need to thrive professionally and personally. + A hybrid working model offering 3 days in the office and 2 days working remotely, giving you the flexibility to balance focused collaboration with independent working.



+ Direct exposure to senior stakeholders and strategic decision-making at a leading global financial institution. + Ownership of a significant client management portfolio and a large, multi-layered team - with the autonomy to shape how it operates and performs. + Access to Citi's global network, enabling you to build connections and develop professionally across one of the world's most recognized financial organizations. + A performance-driven environment that recognizes leadership, rewards results, and supports long-term career advancement at a senior level. + Comprehensive wellbeing, financial wellbeing, and family support benefits, alongside localized offerings designed to support you at every stage of your career. SVP ------------------------------------------------------ **Job Family Group:** Customer Service ------------------------------------------------------ **Job Family:** Institutional Client Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** Client Consulting, Client Reporting, Client Work. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 Client Mgmt Group Mgr (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México