Summary:

We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist.

This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment.

The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities:

- Providing exceptional IT Services to TransPerfect employees

- Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

- Responding to support requests on a daily basis

- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

- Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.

- Provides support for web-based video conference services within the contact centers including driver and local software issues.

About You:

As a Helpdesk Support Specialist you are a:





- Creative thinker – You are curious and unafraid to ask questions

- Hard worker – You are industrious and diligent in everything you do

- Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

- Minimum Bachelor’s degree

- Exceptional written, oral and interpersonal communication skills in English

- Experience with Microsoft Active Directory

- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)

- Knowledge of Mac OS X

- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

- Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

- Knowledge of Virus and Spyware removal techniques

- Ability to quickly diagnose and fix problems

- Ability to open a computer and replace defective components

- Ability to operate in a dynamic, fast-paced environment

- Ability to work in a team-oriented, collaborative environment

- Exceptional customer service orientation

- Must be detail oriented

- Working knowledge of a past Helpdesk/Support Ticketing system

In order to apply, please submit your CV in English

Required Skill Profession

Computer Occupations

📌 HelpDesk Support Specialist (CDMX) (Ciudad de México)
🏢 TransPerfect
📍 Ciudad de México