03 ago
|
Turtle Trax
|
Monterrey
03 ago
Turtle Trax
Monterrey
Supervisor/Manager Call Center
Turtle Trax S.A.
Location: Onsite Monterrey/Saltillo
Language: Advanced English
Responsibilities and Experience
Service Desk Operations and Governance – 5+ years experience
SLA, KPI, and Performance Management
Leadership and Team Management
Escalation and Incident Management
Reporting and Operational Reviews
Quality Assurance and Continuous Improvement
Self‐Service, Analytics, and Automation
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Other
#J-*****-Ljbffr
📌 Supervisor/Manager Call Center (Monterrey)
🏢 Turtle Trax
📍 Monterrey