The Senior Restaurant Manager is responsible for leading the department in the absence of the Assistant Director and serves as the primary representative of the outlet before the Director of Food & Beverage. This role maintains a positive and professional attitude at all times, ensuring prompt assistance to both guests and colleagues while striving to achieve complete guest satisfaction. The Senior Restaurant Manager oversees and verifies the accurate closing of guest checks according to the method of payment, always safeguarding the hotel's interests and ensuring compliance with Data Privacy, Information Security, and Sensitive Information Protection policies.
ESSENTIAL DUTIES AND RESPONSIBILITIESGuest Satisfaction
Ensures the delivery of the brand promise by providing exceptional guest service at all times.
Ensures associates consistently deliver outstanding service to internal customers across all departments, as appropriate.
Builds and maintains positive relationships with guests and colleagues, fostering a collaborative work environment.




Handles guest concerns and complaints professionally, updates and/or closes Guest Experience Glitches (EGGs), and ensures appropriate follow-up until issues are fully resolved.
Regularly monitors the outlet floor to ensure every guest receives an exceptional dining experience.
Financial Management
Supports productivity improvements while prudently managing payroll and operating expenses within approved guidelines.
Assists in ensuring the outlet operates efficiently while maximizing profitability and consistently delivering the brand promise.
Ensures compliance with all hotel, corporate, and local regulations regarding financial recordkeeping, cash handling, licensing requirements, and timely financial reporting.
Promotes the adoption of new technologies and equipment to improve productivity and operational efficiency.
Operations
Ensures all brand minimum operating standards are consistently implemented.
Ensures compliance with

📌 Senior Restaurant Manager (México)
🏢 Rosewood Mandarina
📍 México