Description
Position Specifics Department: Commercial Application Division, Service Reports to: VP of CAD, Chad Mallett Supervises: None Purpose Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned application related equipment. May require some direction or guidance from Chad Mallett and/or Jon McLaughlin Responsibilities Performs diagnostics and repairs on John Deere equipment and technology Mentors Service Technician Trainees and Service Technicians Conducts or supports customer clinics Performs diagnostics and repairs in the field as required Accountable for billable time and assigned work orders Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information May participate in Service EDUCATE Training programs required for the development of skills and knowledge Operates and maintains vehicles,
tools and equipment required to perform job responsibilities Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Maintains current knowledge of John Deere and competitive products Maintains a fun work environment, we feel this is a key ingredient to the success of our division
Qualifications
Experience, Education, Skills and Knowledge Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on many types of application equipment Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment Experience operating vehicles, tools, and equipment for diagnostic purposes Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred Experience worki