Description
In this role, you will impact customer retention and satisfaction by providing expert support, driving process improvements, and ensuring timely and accurate order fulfillment.

Responsibilities
- Serve as the primary contact for complex customer inquiries.
- Collaborate with Technical Support, Logistics to resolve customer issues efficiently.
- Analyze errors and implement corrective actions to prevent recurrence and improve customer service processes.
- Lead or participate in process improvement projects to enhance customer care operations.

Qualifications
YOU MUST HAVE
- 2+ years of customer service experience tacking calls with a proven track record in handling complex customer issues and volume.
- Strong knowledge of customer support processes.
- Ability to analyze data and implement corrective actions using methods like Root Cause Analysis (RCA).
- Knowledge of Excel

WE VALUE
- Bachelor’s Degree in a relevant field.
- Experience in Data Analysis
- Experience with ERP systems such as SAP, Oracle, and customer portals.




- Experience leading or coaching teams in a customer service environment.
- Strong problem-solving skills and ability to drive process improvements.
- Experience working in multinational and cross-functional teams

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, productivity, and general urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more
THE BUSINESS UNIT
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Honeywell is an equal opportunity employe

📌 Sr Cust Exp Specialist (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí