This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Incident Manager based in Mexico.

As a Staff Incident Manager, you will lead the end-to-end response to critical production incidents, ensuring fast resolution while strengthening long-term operational resilience. You will coordinate cross-functional engineering teams during high-impact events, establish best practices for incident management, and continuously improve reliability processes. Working in a remote, globally distributed environment, you will drive operational excellence through structured communication, measurable performance improvements, and blameless postmortems. This role combines technical understanding, leadership, and strategic thinking to help maintain highly available, business-critical systems that support customers worldwide.

Accountabilities
- Lead the end-to-end management of major and critical production incidents,



coordinating stakeholders from detection through resolution while ensuring structured decision-making and timely escalation.
- Drive improvements in operational reliability by reducing key metrics such as Mean Time to Detect (MTTD), Mean Time to Engage, and Mean Time to Recover (MTTR).
- Manage and optimize the on-call program, including rotations, escalation policies, alert quality, and paging processes to improve engineer effectiveness and reduce alert fatigue.
- Coordinate clear and timely communication during incidents, including internal stakeholder updates and customer-facing status communications in partnership with support teams.
- Facilitate blameless postmortems, ensuring actionable follow-up items are documented, assigned, and completed to prevent recurring incidents.
- Translate recurring operational issues into long-term reliability initiatives by collaborating with engineering teams on roadmap planning.
- Define and maintain incident management standards, including severity framew

📌 Staff Incident Manager (México)
🏢 Jobgether
📍 México