Join Our Team as an IT Service Desk Engineer at Johnson Electric
Location: Zacatecas, MX (Onsite / Plant‑Based)
Vacancy Type: Existing Position
On‑Call: Required (rotation)

As our next IT Service Desk Engineer, you will provide ITIL‑based first‑ and second‑level support for IT infrastructure across the Americas Region. You will play a key role in problem management, process improvement, reporting, and knowledgebase development while ensuring secure, reliable, and efficient IT operations in a fast‑paced manufacturing environment.

Why You’ll Love Working Here
- Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
- Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
- Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
- Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
- Diverse Projects: Work on a variety of projects across different industries,



gaining broad experience.

What You’ll Be Doing
- Providing first‑ and second‑level support for hardware, software, and network issues across the region
- Maintaining accurate IT asset records, configurations, and inventory in the CMDB
- Monitoring system alerts and creating incident tickets in a timely manner
- Managing and auditing SharePoint access
- Utilizing Service Desk tools to manage Problem Management and KPI reporting
- Performing root cause analysis to reduce recurring incidents
- Creating and maintaining patch management and backup completion reports
- Collaborating with corporate IT teams on infrastructure projects and system rollouts
- Ensuring compliance with cybersecurity policies, standards, and procedures
- Providing technical guidance and training to end‑users
- Participating in on‑call rotation and providing after‑hours support as required
- Performing other duties as as

📌 IT Service Desk Engineer (Zacatecas)
🏢 Johnson Electric Group
📍 Zacatecas