Description
Concord is a full-scope loan servicer delivering compliant, versátil, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager’s Calls as needed.
The Functions for a Resolutions Analyst are the following:
- Review, distribute, follow up and reply all the cases received in the Resolution inbox to manage CRF (Customer Request Forms)
- Notate in detail each account when receiving important information from customers.
- Notate accounts to follow up on the responses from Operations or other departments.
- Follow up on each CRF until completion/resolved status. Escalate when necessary.
- Submit and answer foreign customers emails.
- Inform and submit emails that constitute:



Cease and Desist notifications, Written Disputes or Qualified Written Requests to the Compliance Officer for their proper handling
- Provide feedback to Supervisors and trainers based on the trends showed on the resolutions inbox.
- Prepare tracking reports (CRF analysis and monthly report including number of cases received, pending, completed and escalated status).
- Able to react to change productively and handle other tasks as assigned.
- Assist in training and orientation to all new team members.
- Communicate all relevant changes, updates to Supervisors, Team Leaders and Management team members.
- Provide monthly review meetings each month with each team to summarize their previous month.
- Provide performance constructive feedback together with the Supervisor whenever needed.
- Attends strategic planning meetings regarding Resolutions and sends a recap to Collections team Management.
- Requests ca

📌 Resolutions Analyst (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México