COLLECTIONS MANAGER

Who we are?

American International Group, Inc. (AIG) is a leading integral insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.

Get to know the business:
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role - What you need to know:

Collection Leader is responsible for overseeing and managing the collections department, review open accounts,



identify issues attributing to account delinquency and discuss them with the line business manager. Oversee the local Mexico Collections team, working closely with product towers, Finance, and Operations to help identify and improve process controls. Assist projects related to the Collections processes. Management and development the team. Preparing monthly KPIs on payment collections.

This role also include:
Team Leadership: Providing effective leadership, conducting regular performance evaluations, fostering a positive work environment.
Recovery Strategy: developing and implementing strategies and initiatives to optimize collections efforts
Relationship Management: Building and maintaining strong relationships with our clients (internal and external)
Performance Monitoring: monitoring the performance of collections team, tracking key metrics, such as aging reports, Bad debt reserve and recovery ratios. Analyze data to identify trends, areas for improvemen

📌 Collections Manager (Ciudad de México)
🏢 AIG Insurance
📍 Ciudad de México