Customer Service Representative Pico de Verapaz 435, Piso 6, Jardines en la Montaña, Tlalpan, C.P. 14210, Mexico City, Mexico

In person: Monday - Friday, 8:30 hours - 17:30 hours (w/1 hour lunch)
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized integral brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
Our core values: People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.
About the Job:
WE HAVE 4 OPEN POSITIONS.
Within our organization, the Customer Service team in Mexico ensures timely and accurate cargo delivery by coordinating with terminals, trucking vendors, and internal teams, while maintaining proactive communication with clients and resolving issues efficiently. Monitor equipment status,



manage customs and invoicing processes, smooth shipment cycles and high service standards.
This position main responsibilities are handling customer inquiries, manage export bookings, and coordinate trucking dispatch to ensure timely cargo delivery. Requires 1+ years of experience in customer service and shipping, strong communication skills, attention to detail, and proficiency in Microsoft Office.
Job Responsibilities:
Customer Service & Communication
- Respond to customer inquiries via email and telephone throughout the shipment process.
- Communicate cross-functionally and with external vendors to ensure timely delivery and escalate issues when necessary.
- Verify and manage special requirements from shippers or consignees.

Booking & Documentation
- Register, create, amend, or transfer bookings in the online system, ensuring accuracy and compliance with procedure.
- Perform system updates and adhere to compa

📌 Customer Service Representative (Jardines en la Montaña)
🏢 OOCL USA
📍 Jardines en la Montaña