Description

Position at LeadVenture

Human Resources Generalist-Service Center

We are currently seeking a Human Resource Generalist to join LeadVenture’s amazing HR Organization. This role works within our HR Support Center (HRSC), ensuring all LeadVenture employees and leaders receive efficient and concerned support for all their Human Resource related needs.

As a Human Resource Generalist, you will support general employees by communicating with them via email, calls and chats, and owning end-to-end resolution of HR questions and issues. This role is an integral part of our employee focused operations and participates as a key player for high-impact employee focused HR initiatives and requires an individual with a deep understanding of HR processes and priorities.

This role operates with considerable autonomy, uses discretion, and is considered a subject matter expert in Human Resources when working with individuals at all levels of the company.

Here is more of what you’ll get to do:
- Employee Contact Handling:



Manage internal employee inquiries coming into the Employee Resource Center for resolution. Incoming inquiries are distributed to HR team in a shared support center environment
- Decision Making: Making high judgment recommendations in the absence of clear guidance.
- Process and Service Delivery Management (low to medium complexity). Identify and eliminate root causes of high-volume contacts and defects. Get alignment with HRSC Operation strategy to ensure seamless service delivery.
- Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables.
- Communication/ Stakeholder management: Build and maintain successful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy. Escalate broken pro

📌 HR Generalist- Support Center (México)
🏢 Leadventure
📍 México