Description
Role Purpose

(Trababjo remoto, permiso para trabajar en México requerido)

An expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role.

Key Accountabilities
- Provide an industry-leading reservation solution in Portuguese, English and Spanish one or more language for all contacts
- Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride.
- Embrace the integral and cultural diversity of our guest and business needs.
- Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.




- Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.
- Inspire loyalty through personalized and efficient service driven by the guest’s needs.
- Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.
- Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)
- Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.
- Work effectively by understanding, trusting and using tools and information appropriately.
- Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events.
- Take ownership of personal development

📌 Remote Trilingual Portuguese (México)
🏢 Ihg
📍 México