Descripción y detalle de las actividades
**_ What You'll Do:_**
- **_Staffing Management:_** Manage Virtual Assistants (VAs) and a team of representatives to meet client needs and business objectives.
- **_ Client Relations:_** Act as the Client Relations Manager, ensuring exceptional service and satisfaction.
- **_ Account Growth:_** Develop and implement strategies to grow client accounts and drive revenue growth.
- **_ Cross-Department Coordination:_** Coordinate with marketing, sales, operations teams, and HR for business development initiatives and recruitment.
- **_ Team Development:_** Cultivate a high-performing team by mentoring and coaching staff, fostering a culture of accountability, and promoting continuous development.
- **_ Operational Excellence:_** Oversee compliance with internal policies and external regulations, ensuring precision and effectiveness across all processes.
- **_ Process Optimization_**: Identify and implement process improvements that streamline workflows and elevate team productivity.
- **_ Performance Oversight:_** Monitor and analyze key performance indicators (KPIs), aligning team efforts with broader organizational goals and driving continuous improvement.
- **_ Talent Acquisition & Integration:_** Collaborate on recruitment strategies and oversee the onboarding process to build a cohesive and dynamic team.
- **_ Stakeholder Engagement:_** Act as the primary point of contact for senior leadership and clients, ensuring transparent communication and alignment on priorities.
- **_ Work closely with the CEO_** to grow the business unit and follow the vision for its development.
Experiência y requisitos




**_ What We're Looking For:_**
- Bachelor's degree in Business Administration, Management, or a related field.
- Experience working with US clients and/or personnel.
- Very strong English language skills.
- 3+ years of experience in managing clients and/or personnel.
- Exceptional strategic thinking and communication skills, with a track record of driving growth and leading successful teams.
- Proven expertise in mentoring and developing high-performing teams, fostering a collaborative and result-driven culture.
- Strong analytical skills, with the ability to leverage market research and data to guide decision-making and optimize business processes.
- Demonstrated success in client and stakeholder engagement, ensuring alignment and delivering exceptional outcomes.
- Flexibility to travel to the U.S. as needed for client meetings and company initiatives.
**_What We Offer:_**
- Monday - Friday, 7:00 am/8:00 am-4:00 pm/5:00 pm Pacific Time.
- Starting $80,000 per month (gross salary)
- Bonus based on business unit performance and project completion.
Competitive benefits package.
- Paid online English courses for language development.
- Enjoyment of proportional vacation days!
- A progressive company culture where your ideas are valued
Beneficios
- Beneficios de acuerdo a la LFT
**Número de vacantes** 1
**Área** Administración
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Jornada completa
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p.
viajar** Si

📌 Customer Success Manager - Foránea (Tijuana)
🏢 Equivity
📍 Tijuana