Company Overview Our client helps U.S.-based campground and RV park operators sell more stays and run day-to-day reservations smoothly .
They do this through a combination of: A business platform for operators (to manage reservations, guest communication, and day-to-day booking operations) A traveler-facing marketplace that helps parks get discovered and generate additional demand HQ: Austin, TX (distributed team) Customers: U.S.-based campground and RV park operators Team size: ~35 Your Role We are seeking a versatile and customer-focused Senior Account Manager to manage customer relationships, drive retention, reduce churn, and ensure long-term customer success within a B2B SaaS environment.This role combines Account Management, Customer Success, Support, and Onboarding responsibilities.The idóneo candidate is tech-savvy,



AI-enabled, adaptable, and comfortable working across Sales, Support, Product, Finance, Support, and Onboarding teams.This person will be cross-trained in onboarding and provide backup onboarding support when needed.Key Responsibilities Account Management Build strong relationships with customers and become a trusted advisor.Proactively identify churn risks and develop retention strategies.Conduct account reviews, customer success check-ins, and business reviews.Drive product adoption, customer engagement, and account growth.Identify upsell and expansion opportunities.Customer Support

📌 Sr. Account ManagerB Saas) ? - Latam - Remote (Mérida)
🏢 Atomic Hr
📍 Mérida