**Service Desk Support**
**Location: Onsite (Hermosillo, Mexico)**
**Job Type: Full-Time**
**About Us**:
At Intelycx, we're a dynamic team of innovators, disruptors, and problem-solvers with a passion for driving business success.
With over 200 years of collective experience across manufacturing, consulting, management, quality, controls engineering, software development and project management, we bring deep expertise and fresh perspectives to every project.
Our team's diverse backgrounds and skillsets enable us to approach each challenge with creativity and precision, helping our clients unlock their full potential with lightning-fast digital transformation solutions.
Whether it's crafting data-driven insights or leveraging cutting-edge technology, we deliver results that exceed expectations, every time.
No project is small for us.
Our motto is to enable revolutionary digital transformation with speed and efficiency.
**Position Summary**
We are seeking a dynamic individual to join as a Service Desk Support specialist.
In this role, you will work provide customer support to end-users by diagnosing and resolving tickets reported related to our platforms.
As a critical member of our team, you'll collaborate with our internal development and engineering teams.
This role requires strong communication abilities,



and a customer-centric approach to service delivery.
**Key Responsibilities**
**Customer Service**
- Monitor the ticket queue.
- Analyze and assign the ticket to the correct person/team.
- Provide updates to the end-user.
- Perform initial analysis and information gathering for each ticket.
- Document the solution and follow up that the ticket has been solved.
**Knowledge Management**
- Maintain and update internal knowledge base articles for common issues.
- Provide training or guidance to users on best practices and system usage.
- Ensure the tickets are properly documented.
**Collaboration**
- Work closely with the assigned person/team to ensure timely issue resolution.
- Provide timely updates to the end-users.
**Required Skills and Qualifications**
- **Education**: High school diploma or equivalent.
- **Experience**: 1-2 years of experience in a technical support or help desk role.
- **Problem Solving**: Excellent analytical and debugging skills.
- **Communication**: English is required.
**Technical Skills**
- Basic understanding of Windows operating systems.
- Proficiency with Microsoft Office Suite and common productivity tools.
Pay: Up to $12,****** per month
**Language**:
- English (required)
Work Location: In person

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