**Job Information**:
Department Name
- INFORMATION TECHNOLOGY
Job Type
- Full time
Industry
- Technology
Service Now Ticket
- INC*******
Modality
- On Site
Work Experience
- 1-3 years
Assigned Recruiter Contact
Date Opened
- 03/06/2026
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- *****
As the Telecom Tech, you will be responsible for phone system administration by supporting and implementing new routing configurations and general system maintenance for our Tijuana Shared Service Site.
**Responsibilities and functions**
- Primary management of Telecom tickets
- User creation, deletion, and configuration for phone system
- System phone creation
- Phone extension configuration- Creating and updating call routing documents
- Maintaining telecom inventory documents
- Creating and maintaining call reports
- Configuring users on Calabrio (call recording system)
- Troubleshooting system issues,



such as:
- Call quality issues
- Failed inbound and outbound calls
- Failed user login to the phone system
- Audio issues
- Faxing issues
**Requirements**:
- University/College Degree
- Advanced English Level
- Basic knowledge of Cisco Unified (Desirable)
- Knowledge of ServiceNow or any other ticket-handling system
- 1+ years of experience in Helpdesk or Telecom**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 Telecom Technician I (Tijuana)
🏢 Seguros confie
📍 Tijuana