At Supercap North America, part of the Crealis Group, we are looking for a Customer Service Representative to provide an outstanding experience to our customers while acting as a key link between clients and our internal teams.This role is idóneo for someone who enjoys building strong customer relationships, coordinating multiple stakeholders, and ensuring on-time delivery and service excellence in a manufacturing environment.Key Responsibilities- Provide professional support and follow-up to national and international customers- Manage customer orders, quotations, and delivery schedules through ERP systems- Coordinate closely with Production, Planning, Logistics, Quality, and Sales teams to ensure smooth order execution and customer satisfaction- Monitor order status and proactively communicate updates to customers- Handle customer inquiries, complaints, and delivery or product-related issues, ensuring timely resolution- Maintain accurate customer information, service records,



and databases- Prepare quotations and commercial documentation in accordance with company policies and pricing guidelines- Generate reports and support KPI monitoring related to customer service performance- Support quality audits and continuous improvement initiatives related to customer service processes- Ensure a high level of customer satisfaction while promoting a culture of responsiveness and service excellenceWhat We're Looking For- Degree in International Business, International Trade, Business Administration, or a related field- Previous experience in Customer Service, Sales Administration, Order Management, or a similar role- Experience working with ERP and CRM systems- Intermediate Microsoft Office skills- English proficiency and the ability to communicate with international customers- Strong communication, organization, and problem-solving skills- Customer-oriented mindset with a proactive and collaborative approach- Ability to work effectively in a fast-paced manufacturing environment

📌 Customer Service Representative (Guadalajara)
🏢 Crealis Group
📍 Guadalajara