Meet the Team
Cisco Customer Experience (CX) is a world-class organization passionate about accelerating customer success through innovative support and professional services. The CX Finance team provides the strategic financial partnership needed to drive these high-growth portfolios. We are a team of dedicated, hardworking professionals who thrive in an empowered, collaborative environment. As we continue to evolve our business models toward software and subscriptions, this role is at the center of Cisco’s transformation. Join us

Your Impact
As a CX Finance Business Manager, you will be a key technical resource and strategic partner for the CX Product Management (CXPM) team, responsible for sophisticated financial analysis that integrates business strategies with profitability, including leveraging AI-driven predictive modeling to improve modeling accuracy.

Depending on the specific focus area, your responsibilities will include:

Focus 1: CX Business Entity (BE) Support
- Strategic Alignment: Partner with BE-specific leadership to develop financials for business plans,



ensuring that CX strategies are coordinated with the broader Business Entity goals.
- Modeling & Forecasting: Own the modeling for forecast, bookings, and revenue impact for new product introductions and product life cycles within BE.
- Decision Support: Evaluate and "sell" alternative solutions to senior management, influencing outcomes related to product pricing, functionality, and marketing strategy within the BE.
- Portfolio Integration: Lead the financial outlook for how BE-specific hardware and software integrate with CX support offers.

Focus 2: CX Offer Support (Support & Professional Services)
- Offer Economics: Drive the financial strategy for CX Specific offers, including Support Services and Professional Services.
- Subscription Modeling: Model the margin impact of new selling motions, embedded support, and subscription-based programs/promotions.
- P&L; Management: Understand driven ma

📌 Services(CX) Finance Manager (Ciudad de México)
🏢 Cisco Systems de Mexico
📍 Ciudad de México