We’re hiring at Güntner: Customer Service Representative

Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company’s core mission.

Responsibilities:

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Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.

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Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.

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Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.

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Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.

Requirements:

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Education: Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)

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Experience: Minimum of 3 years in Customer Service

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Language: Advanced conversational English is essential

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Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite

Key Skills:

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Leadership

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Strong communication skills

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Negotiation

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Teamwork

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Effective communication

📌 Customer Service (Ciudad Apodaca)
🏢 Guntner de Mexico
📍 Ciudad Apodaca